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Learning Programme in Business Administration
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Learning Programme in Business Administration

Start your business administration career journey with this introductory level course

Learning Programme in Business Administration
This one-week introductory Business Administration Learning Programme aims to equip learners with the essential knowledge, skills, and behaviours required for effective administrative support roles within a variety of business environments. The course provides a foundational understanding of core business administration functions, including communication, time management, record-keeping, and customer service.
In response to emerging workplace trends, the programme introduces learners to the practical application of Artificial Intelligence (AI) tools within business settings, emphasising responsible and ethical use. Learners will develop the ability to use AI to enhance efficiency in administrative tasks while maintaining critical oversight and data protection best practices.
The programme also ensures that all learners are fully aware of their safeguarding responsibilities, the principles of the Prevent duty, and the importance of online safety. These are embedded from the outset to meet statutory requirements and promote safe, respectful, and inclusive working environments.

Learners will complete the programme with a clear understanding of progression opportunities within the business administration sector and will be supported to identify suitable next steps in learning or employment.

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Qualification Overview
  • Welcome & Introduction to the Teaching Assistant Programme
  • Managing Safeguarding
  • Fundamental British Values
  • The Prevent Duty
  • Keeping Children Safe on the Internet
  • Child and Young Person Development 0-19 Years
  • Promoting Positive Behaviour
  • Bullying Awareness and Prevention
  • Equality and Diversity in Education
  • Understanding Assessment for Learning (AFL)
  • Recognising and Supporting Children with SEN
  • Supporting Children and Young People with English as Additional Language
  • Supporting Literacy Skills
  • Supporting Learning Activities
  • Developing Learning Resources
  • Course Duration: 1 week
  • Timetable: Mon-Fri, 09:00-15:00
  • Delivery Method(s): Online
  • Level: entry
  • Awarding Body: CPD modules

By the end of this one-week Business Administration Learning Programme, learners will be able to:

  1. Explain what safeguarding, Prevent, and online safety mean and know what to do if they have a concern in the workplace.
  2. Identify and understand key workplace policies, including Environmental Policies.
  3. Understand the importance of sustainability and explain why a business should be sustainable.
  4. Recognise the key roles and structures within a business and understand how administration supports day-to-day operations.
  5. Demonstrate simple and professional communication skills, including writing basic emails and providing good customer service.
  6. Use simple time management and organisation techniques, such as using diaries, calendars, and checklists to plan tasks.
  7. Carry out core administration tasks like filing, scheduling appointments, keeping basic records, and supporting meetings.
  8. Understand the importance of keeping information safe and private, including a basic awareness of GDPR.
  9. Use everyday digital tools (such as email, calendars, and spreadsheets) to support administration tasks.
  10. Be aware of how Artificial Intelligence (AI) is used in business administration and try simple AI tools to help with tasks like writing emails, creating CVs, and preparing for interviews.
  11. Understand how to use AI safely and responsibly, knowing when to check information and when it is not appropriate to use AI.
  12. Take part in practical tasks like creating a CV and practising interview skills, using both traditional and AI-supported methods.
  13. Reflect on their progress and identify their next steps, including options for further learning, volunteering, or employment.
FUNDING CRITERIA
Slough Borough Council

This is a Tailored Learning Programme delivered in partnership with Slough Borough Council and the RBWM. This course is available only for learners who meet the funding eligibility criteria below:a

  • Resident within the boroughs of Slough or RBWM
  • Resident in the UK
  • Have Right to Work in the UK
  • Aged 19 years+
Progression opportunities

Upon successful completion of this introductory programme, learners may progress to:

  • A guaranteed job interview with Worldwide Education for administrative roles within the education and childcare sectors. This provides learners with a direct opportunity to enter the workforce and apply their newly acquired skills in a supportive environment.
  • Entry-level employment, volunteering, or work experience in business administration or customer service roles.
  • A Level 1 Award or Level 2 Certificate in Business Administration to further develop their knowledge, skills, and industry-specific competence.
  • Other vocational courses in related areas such as customer service, digital skills, or employability programmes.
  • Additional tailored learning opportunities to build on specific areas of interest, such as education or digital skills.
Qualification Reference Number (QRN)

N/A

Total qualification time (TQT):

30

Guided learning hours (GLH)

30

Accreditation

CPD

Mode of Delivery

Online

Entry requirements:

Pre-requirements: Access to a laptop and a word processor app (e.g. Microsoft Word)

Level: entry

Age: 19+

Mandatory Units

9 Units

Assessment

Online Interactive quiz

Real Work Environment (RWE)

Not required